Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Eligibility for Refunds:

Products must be returned within 14 days of purchase.

Items must be unused, in original packaging, and with proof of purchase.

Refunds are processed within 7-10 business days after we receive the returned item.

2. Non-Refundable Items:

Personalized or custom-made products.

Items purchased during clearance sales.

Items already used. 

3. How to Request a Refund:

Contact our support team at support@konval.com with your order details.

Ship the item back to our return address (provided upon request).