Politique de remboursement

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

1. Eligibility for Refunds:

Products must be returned within 14 days of purchase.

Items must be unused, in original packaging, and with proof of purchase.

Refunds are processed within 7-10 business days after we receive the returned item.

2. Non-Refundable Items:

Personalized or custom-made products.

Items purchased during clearance sales.

Items already used. 

3. How to Request a Refund:

Contact our support team at support@konval.com with your order details.

Ship the item back to our return address (provided upon request).